Password - password to your regular mailbox account.Username - email address of your regular mailbox account.Security - leave the "Allow unsecure connection" field unchecked.Email address - email address of the shared mailbox account.
In the next section, fill up all the fields as follows: Navigate to Configuration > Outgoing Email Accounts > Integrate New Email Account > choose "SMTP" connector from the Mailbox account section The difference also applies during the connection of the shared mailbox, where you need to use the credentials of your personal email account to authenticate, but choose/set the shared mailbox to connect instead of your regular mailbox.Ĭonnecting shared mailbox as outgoing account to send emails from it Instead, you are accessing the shared mailbox directly from your regular Office 365 mailbox via the "Open another mailbox" button. Shared mailboxes differ from regular mailboxes, they do not have credentials by which you can access the mailbox. This guide helps you with this kind of account. Log into your computer as yourself and start the Outlook Desktop app.Sometimes customers are struggling with connecting their company Office 365 shared mailboxes to their LiveAgent accounts. Add a Shared Email Mailbox Through Outlook 365 Desktop
M obile devices must use OWA in a mobile browser. The Android and iOS Outlook mobile apps currently do not support opening shared email accounts. Microsoft supports opening shared email accounts in the desktop version of Outlook and the Outlook Web App (OWA). It is your responsibility to contact the mailbox owner to request access to a shared mailbox. If the Service Desk cannot identify the shared mailbox owner, they can submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox. If you are unsuccessful in identifying the shared mailbox owner,Ĭ ontact the Service Desk.
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